Legal

Shipping Policy

Last updated: 2 September 2026

Template disclaimer. This document is general information and template wording, not legal advice. It should be reviewed by a qualified Australian lawyer before reliance.

Current status. GHK-Cu Tallow Balm is currently out of stock and this storefront does not accept orders or payment. The arrangements below apply once ordering is enabled and an order is accepted.

1. Where and how we deliver

Once ordering is enabled, we intend to deliver GHK-Cu Tallow Balm to Australian addresses using Australia Post Express Post. We are not currently offering international delivery; if that changes, the available destinations, service and carrier will be disclosed before order acceptance and payment. Destination availability can change, and we may decline an address we cannot lawfully or reliably serve. Any delivery charge, and any free-delivery threshold, will be disclosed before you pay.

2. Dispatch and estimates

For an accepted order, we intend to dispatch within [FIGURE NEEDED] of cleared payment, excluding weekends and public holidays. Typical delivery within Australia is expected to be 2-4 business days after dispatch. Dispatch and delivery times are estimates, not guarantees, and may be affected by peak periods, weather, carrier capacity and destination.

3. Tracking and address responsibility

A tracking confirmation email is sent 24-48 hours after your order is dispatched, with a link to track the shipment once it leaves our facility. Tracking events can take time to appear. You must provide a complete, correct and accessible delivery address and check it before your order is accepted; we cannot guarantee an address change once an order has been packed or dispatched.

4. Packing and warm-weather handling

Skincare jars are sealed and packed to reduce movement and protect them during ordinary transit. Grass-fed tallow balm can soften above about 25°C without necessarily being defective, and the copper-based ingredient is light-sensitive, so keep the jar upright, out of direct light and away from heat, and let it return to room temperature before opening. After delivery, follow the storage directions supplied with the product.

5. Failed delivery and returned parcels

A carrier may take a parcel to a collection point or return it to us if delivery cannot be completed. If a parcel is returned because you supplied an incorrect or incomplete address, did not collect it, or did not complete a required step, we may ask you to cover reasonable redelivery or return costs. If our error caused the return, we will resend it at our cost.

6. Delay, loss and damage

If your parcel has not arrived within [FIGURE NEEDED] business days of dispatch, contact support@apex-research.click so we can investigate with the carrier. Report damage, a wrong item or a short order within 48 hours of delivery, and include clear photographs of the outer packaging, shipping label, inner packing and affected item. These reporting requests do not remove a non-excludable consumer right.

7. Contact and related policies

For tracking, delay or delivery questions, email support@apex-research.click. See our Terms & Conditions and Returns & Refunds Policy.