Legal

Returns & Refunds Policy

Last updated: 2 September 2026

Template disclaimer. This document is general information and template wording, not legal advice. It should be reviewed by a qualified Australian lawyer before reliance.

Current status. GHK-Cu Tallow Balm is currently out of stock and this storefront does not accept orders or payment. The returns and refund arrangements below apply once ordering is enabled and an order is accepted.

1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies those guarantees, or any remedy or liability that cannot lawfully be excluded. Depending on the failure and the law, a remedy may include refund, replacement, repair or resupply.

2. Damage, wrong or short orders

Report an order that arrives damaged, wrong or short within 48 hours of delivery where possible. Email support@apex-research.click with your order reference, a description of the problem, and clear photographs of the outer packaging, shipping label, inner packing and affected item. This window helps us investigate and does not shorten a non-excludable legal right.

3. Parcels not received

If your parcel has not arrived, contact support@apex-research.click after [FIGURE NEEDED] business days from dispatch. We will investigate with the carrier. If the parcel is confirmed lost, we will provide the remedy required by law, which may include a refund or replacement.

4. Change of mind and opened cosmetics

We do not accept change-of-mind returns. Opened or used cosmetic products ordinarily cannot be returned for hygiene and safety reasons unless a return or remedy is required by law.

An adverse reaction, a personal, scent or texture preference, or your own suitability decision is not automatically a product defect. Natural variation between batches, and texture temporarily softened by heat, are not automatically defects either. We assess each claim fairly against the product description and the Australian Consumer Law.

5. Assessment and timing

We aim to acknowledge a complete claim within [FIGURE NEEDED] business days and to resolve it within [FIGURE NEEDED] business days. We may reasonably request more information or need to wait on a carrier investigation. If more time is needed, we will explain why and give you an updated estimate.

6. Remedies and refunds

We will refund, replace, repair or resupply as required by law. Where a refund is due, it will be returned to your original payment method where possible. Financial institutions can take additional time to display a processed refund.

7. Cancellation and returns instructions

To request cancellation, email support@apex-research.click as soon as possible. If your order has not yet been packed, we will cancel and refund it. Once an order has been packed or dispatched, cancellation may not be possible and this policy applies instead.

Please do not send an unsolicited return; no public return address is provided. Contact us first for assessment, and if a return is appropriate we will provide instructions. See also our Shipping Policy and Terms & Conditions.