Frequently asked questions
Answers to common questions about our products, shipping and more.
How can I check the status of my order?
Use the Tracking Confirmation email sent 24–48 hours after your order is dispatched. It contains a link to track the shipment once it leaves our facility. You can also contact our support team with your order number for the latest update.
What payment methods do you accept?
Card and cryptocurrency payments are accepted through our secure payment gateway. All transactions are processed securely, and payment details are never retained on our servers.
How long does shipping take?
Orders are dispatched Australia-wide by Express Post and typically arrive within 2–4 business days. A tracking number is issued by email on dispatch. Consignments are packed to protect the contents in transit and ship in plain, unbranded outer packaging.
Do you ship across Australia?
Yes. Delivery is Australia-wide by Express Post, typically within 2–4 business days. Shipping cost is displayed at checkout before purchase is completed. For questions about delivery to a specific address, contact our team.
What is your return policy?
Given the nature of the products and our fulfilment process, all sales are final. Returns, exchanges and cancellations cannot be accepted once an order has been placed, so please review your order carefully before completing your purchase. Where an item arrives damaged or defective, reply to your order confirmation within 48 hours of delivery, quoting your order number and enclosing photographs.
How should the balm be stored?
Cool, dry and out of direct sunlight, with the lid on. Copper complexes are light sensitive and tallow softens above about 25 degrees Celsius, so keep the jar out of a hot bathroom. The storage specification for each lot is listed on the product page.
What form does it ship in?
As a whipped balm in a 50 ml jar, already made up. GHK-Cu, honey extract and vitamin E are blended into a base of grass-fed tallow, jojoba and coconut oil, so there is no powder to weigh out and nothing to mix. Tallow is a stable base at room temperature, but it softens above about 25 degrees Celsius.
Can an order be modified or cancelled after it is placed?
Orders enter processing immediately, so they cannot be modified or cancelled once confirmed. As all sales are final, please verify the shipping address and cart contents before completing your purchase.
Do I need to add anything to it?
No. The jar is supplied ready to use, so no diluent or solvent is required and nothing else needs to be ordered alongside it.
We cannot answer questions about dosing, protocols, administration or expected effects. Products are supplied for laboratory research only. for anything relating to specification, documentation or supply.